Business Process Management (BPM) solutions

There are very few businesses in this world that do not rely on people. People make decisions, perform tasks and communicate with one another to get the job done. It’s unrealistic to expect though, that even the most committed employee can cope with unlimited workloads, and will never fall sick, make an error, or simply forget to pass on information.

That is where Business Process Management (BPM) comes in. BPM software automates tasks that are critical to a consistent business workflow. Using your company’s existing applications, BPM software can monitor, extract, format and distribute information automatically, based on customised events or rules.

BPM software can deliver endless benefits to businesses large or small, but most importantly, these benefits will be unique to your company. The technology automates repetitive business processes, which in turn mitigates error, and frees up your employees’ time to add value to your business. Business processes such as report creation and distribution, monitoring and reporting on KPIs and dissemination of critical information can become the responsibility of the software. The flow-on effects of automation of tasks include:

Software Integration

There is no point in attempting to automate processes if your BPM software can not effectively interact with your existing business software. That is why Markinson offer Business Process Management solutions that will integrate seamlessly with your existing IT infrastructure.

For example, if you business plans to implement, or is currently using CRM software to manage customer relationships, we will set up your BPM software to automate common tasks performed within this environment. These tasks will be defined by the unique needs of your business, your employees and your customers.

Commonly, CRM processes are automated within the following key areas:

Orbis TaskCentre®

Markinson are pleased to provide customers with access to this unique, state-of-the-art Business Process Management (BPM) Suite. TaskCentre® brings people, systems and information together through the acquisition, manipulation, dissemination and integration of information. TaskCentre® workflows can be structured to maintain any number of automated processes of value to your company.

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