Markinson Wins Partnering Of The Year at Microsoft Awards 2010
Markinson were recognised for their CRM achievements at the Microsoft 2010 Awards in Auckland, New Zealand last night, 18th August 2010.
Markinson received the award in recognition of its work for Orb Communications, New Zealand’s largest independent telecommunications retailer. Working in partnership with Appserv, the award winning solution includes custom entities to capture customer, service contract and customer/product relationships. This capability allows Orb to obtain an instant, 360-degree view of any customer at any time in any location and enhances customer service. The solution is hosted with Appserv, which ensures excellent country-wide performance via both web browser and Outlook interfaces.
According to Matt Evans, general manager sales & marketing at Orb, the solution has improved the company’s ability to cross-sell and has already delivered measurable sales wins. “We are thrilled with the results and are already seeing a return on our investment with improved retention rates, reduced call to sale times and faster customer support. Markinson and Appserv’s approach has been very professional, dedicated and honest. In our book they are worthy winners of the award,” said Evans.
Commenting on the win, Ian Whiting, chief executive officer at Markinson said, “We’re extremely proud of our success and value our strong working partnership with Appserv. We look forward to building upon our relationship with them in future proposals.”