Customer Relationship
Management (CRM) software Solutions
Customer satisfaction is one of the key factors that defines business success. In an automated world, customers have come to expect that each and every communication should form part of a continuous stream of relevant and personalised ‘conversation’. CRM solutions give businesses the power to utilise organisational data to add value to the customer experience.
CRM solutions are useful for businesses of any size, and a wide range of solutions are available to meet a variety of organisational needs and budgets. A well structured CRM solution will not only keep track of your customers’ interactions, but will also provide the ability to personalise each customer touch point. Through CRM, you can be confident your staff will have up-to-date, relevant information at hand when dealing with your customers. This will result in smoother workflow, happier customers, and an outstanding customer experience; all elements that profoundly influence profitability.
As part of our commitment to providing solutions tailored to specific business needs, we offer our customers a selection of top-shelf CRM capability that can be integrated directly into your existing business operation.
From one of the world leaders in business applications comes a CRM system offering tight integration with existing systems. Microsoft Dynamics CRM is designed to function in tandem with Microsoft Outlook and Office, providing staff with a familiar, intuitive customer intelligence interface.
Used by more than 8,500 companies worldwide, the award winning Sage SalesLogix CRM enables businesses to acquire, retain, and develop profitable customer relationships through increased sales and marketing performance and maximised customer satisfaction and loyalty.
Customer Testimonials
“In almost all aspects of our business the Markinson CRM solution has helped us to achieve new levels of efficiency, insight and operational effectiveness. The professional way in which Markinson embedded themselves within our organisation and familiarised themselves with our processes had a real bearing on the end result.
“We fully endorse Markinson’s CRM credentials. We would – and indeed we have on several occasions – recommend their services to any business searching for CRM expertise.”
Luke Davies, General Manager of Operations
ANZIIF
“We expected the data migration to be a big challenge...Markinson were able to develop processes which transferred the data quickly and with minimal fuss. This made the rollout process a smooth one, with our retailers’ able switch from the old to the new system and to pick up where they left off.
Throughout the project Markinson have delivered on what they’ve promised. Their approach has been professional, dedicated and honest. From the initial consulting process through to customisation and project management, we’ve mattered to them. They’ve been extremely receptive to our feedback, reactive to our requests and we’ve benefitted immensely from their advice and experience.”
Matt Evans, General Manager of Sales and Marketing
Orb Communications
“We were delighted to implement the Markinson Solution within budget, whilst also meeting our key objectives and allowing us to better understand what’s happening with our customer base. The team has responded positively to the new system with a number of them asking ‘why didn’t we do this earlier?’”.
Jaimie McNabb, General Manager, GSB Supplycorp
“What impressed us and your customers is that you are very professional – taking the time to meet face-to-face and understand our business. Your customers told me that we should trust Markinson as you have the experience to provide guidance”.
Sara Gonzalez, Office Manager, Redback Consulting
“Markinson introduced the philosophy of CRM to Toro, where they truly understood the objectives we were looking to achieve for our business.”
Tim Hogan, Manager of Business Intelligence
Toro Australia
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