Retail Customer: jb HI-FI

JB Hi-Fi chose the Shopkeeper retail solution with touch screen point of sale (POS) fully integrated back office, integrated inventory, stocktake and purchasing reporting and extremely fast transaction processing.

Eight years ago, JB Hi-Fi was a growing player in the electrical retail industry, but it was still operating a manual cash register and stock system. The company's speedy growth, and the introduction of the GST, meant a more robust point of sale and inventory system was necessary.

'We needed a point of sale solution that was easy to use, and really easy to train staff on,' says Geoff Craig, Group IT Manager for JB Hi-Fi.  'For us, the answer was Shopkeeper Plus from Markinson.'

The key features of Shopkeeper Plus include an intuitive touch screen point of sale, fully integrated back office, integrated inventory, stocktake and purchasing reporting, and extremely fast transaction processing — all features that make the solution attractive to JB Hi-Fi.

'One of our main focuses is how quickly we can service a customer,' say Geoff Craig. 'We had over a million customers through our stores in the week before Christmas, so we need the fastest, most robust and most efficient system which can grow with us, and meet the increasing demands of our business. 'We have that with Shopkeeper Plus.'

'We are now one of the leading retailers in Australia, and our cost of doing business is down to 13.42 per cent, in part thanks to the efficiency of the Shopkeeper Plus solution.

'I have other point of sale system providers approach me on a weekly basis, but none of their products match Shopkeeper Plus for its ease of use, efficiency and capacity to meet our needs.'

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