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| "That's what we liked about the system - how it's improving our management and reporting process..” |
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JB Hi-Fi, Australia's consistent achiever in retail, has harnessed the ability of IT-based management reporting to achieve maximum performance across their organisation. Driven by growing market share, timely analysis and reporting has been a key enabler in shaping the direction of the retail giant.
Established in 1975, JB Hi-Fi is Australia's leading
independent retailer of home entertainment and recorded
media products with 60+ superstores Australiawide.
Managing Director of JB Hi-Fi, Terry Smart says, "We
couldn't have expanded, couldn't have grown to 60 stores,
be looking into the future and continuing to grow without
having the system that is in place at the moment".
JB Hi-Fi is experiencing its strongest period of growth in company history. Smart identifies the extremely aggressive implementation of Markinsons's Shopkeeper Plus as a catalyst for identifying growth opportunities in the business. "It's fantastic what happens in the back office but unless the system is easy to use for staff behind the counter, point of sale is about as good as what's going to happen in the store. That's what we liked about the system - how it's improving our management and reporting process," said Smart.
"Point of sale provides us with very clear non-subjective measures of staff performance," said Smart. Meanwhile, in the back office, companywide reports on inventory allows JB Hi-Fi to manage their 150,000 SKUs with ease.
With Shopkeeper Plus' flexible analysis and forecasting tools to maximise the profitability of any business, Markinson is playing a critical role in helping its many clients to grow their businesses.
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