Macarthur Electrical Wholesalers Improves Business with MomentumPro

“We have been achieving good growth in the business in the past few years despite a very competitive market. We’re on track to increase turnover substantially this year,” says Adam Rogers, General Manager, Macarthur Electrical Wholesalers.

MomentumPro Addresses Stock Control Issues

Macarthur Electrical Wholesalers realised that their old system simply wasn’t dealing with the business issues that came about due to the company’s rapid growth. According to Rogers, “One of the main issues we were facing in our business was stock control; this was one of the main reasons we changed to MomentumPro.”

“Stock control on our previous system was a nightmare that produced huge discrepancies. It was nothing unusual to have a stock take that gave a 12 percent variance. Stock was getting lost; things were getting ordered and stuck on the shelves. MomentumPro has fixed these issues,” says Rogers.

MomentumPro contains comprehensive on-line multi-branch inventory management with advanced processing and reporting facilities and full incorporation of bar-coding technologies that provide businesses with the ability to manage their inventory intelligently and efficiently.

According to Rogers, “MomentumPro forced us to tighten up our business processes. Our stock take in July 2002 was the best on company record. I can only assume that the 2002/2003 stock take will be even better as our business processes continue to improve in-line with MomentumPro.”

“MomentumPro has saved us an incredible amount of time in regard to purchasing. We’re buying more than ever before and MomentumPro has allowed us to cope with the extra workload easily whilst also reducing the amount of time we spend doing our purchasing,” Rod Chalker, Branch Manager, Macarthur Electrical Wholesalers.

“One feature of MomentumPro that has been very useful for purchasing is automatic re-ordering. We are in the process of implementing automatic re-ordering as part of our business processes,” says Rogers. MomentumPro has a powerful interactive re-order processing system that allows users to efficiently place orders without tedious reporting and re-entry methods.

Big Improvements in Fill Rates

“Our fill rates have improved dramatically with MomentumPro. We almost never run out of stock on our common lines. This is important in being able to provide customers with the products they need,” says Rogers.

“Good rapport with customers is at least 50 percent of a sale; the rest comes down to the service you’re capable of providing. MomentumPro allows us to set up trade discounts for all our customers separately. This is crucial to treating our customers as individuals.”

Customer Service a Big Winner

“MomentumPro allows us to provide information to our customers with ease. The sales people can drill down into the information they need quickly. As soon as a customer rings up or walks in, you type in the relevant part number and any question they ask can always be answered on the first screen. Our staff can tell a customer where a product is or how long it will be until it arrives, how much it costs etc. We have also set up alternates so that, if a product is unavailable, we can easily provide a list of alternates to the product the customer wants. This is all very important in providing a great level of service,” says Rogers.

“The financial modules in MomentumPro are excellent. Our previous system would only reconcile at the end of the month so as soon as you began trading again, the figures were out of date. With MomentumPro you are able to see an accurate picture of what the business is doing at anytime, anywhere within the business.”

According to Rogers, “The reliability of both MomentumPro and Progress is fantastic. Our staff doing day-to-day trading never run into a problem.” MomentumPro is built on Progress Software. Progress gives MomentumPro the reliability and scalability to ensure it constantly meets the growing needs of businesses.

MomentumPro Supports Staff

Rogers explained, “Another reason why we made the decision to go with MomentumPro was because of its ease of use. Our staff adapted to MomentumPro very well. After only a few months of running the system, staff came to me telling me how much better MomentumPro was than our previous system. The fact that MomentumPro is completely graphical makes it easy for our staff to navigate their way around the system.” MomentumPro is designed to be user friendly thereby increasing the productivity of its users.

According to Rogers, “MomentumPro gave our business a whole new set of features. The way MomentumPro goes about things is a lot better than our previous system. Our business processes have improved with MomentumPro and we now have complete control of our inventory.”