Microsoft® Dynamics CRM
from Markinson
If your organisation currently uses Microsoft Outlook or Office, Microsoft Dynamics CRM is a simple and fast option for CRM integration. Because it was designed to work in harmony with these business software applications, implementation is smoother, and users feel instantly at ease in a familiar operating environment. These great features result in a range of benefits including lower training costs, higher productivity, and a rapid return on investment.
Customer relations
Manage and nurture your customer relationships through easy access to historical data at every touch point. Whether communication takes place via phone, email, internet or in person, information can be accessed and updated at every point of the process. Microsoft Dynamics CRM provides a centralised, customisable view of your customer’s preferences, relationships, and activity history to better understand and meet their needs.
Sales cycle management
Optimise your business’ sales performance through solid lead qualification and consistent follow-up processes, coupled with automated lead routing, sales process management, and competitor tracking.
Reporting and analysis
Identify opportunities and potential issues at a glance, assess market trends and export data into your business intelligence application.
Search functionality
Find the information you’re looking for instantly with advanced database search functionality designed to scour large volumes of customer data quickly and efficiently.
Easy modification
Give your staff control over the way they view information, whilst retaining a streamlined system. Customised workspaces allow users to create, save, and reuse favourite views of customer data without the distraction of unnecessary information overload.
Service scheduling
Centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up.
Quick campaign wizard
Implement and measure the effectiveness of email marketing campaigns, and tailor their content to the needs of specific customer groups.
Mobile support
Provide field workers with instant access to customer data from their personal digital assistant (PDA), laptop, or browser.
Microsoft Dynamics CRM can be implemented into your business today. To find how your organisation could benefit from a Customer Relationship Management solution, simply contact us for an appointment.
For more information click here
|
