A thriving business wasn’t all good news for expanding home wares and furniture retailer Provincial Home Living. With four regional outlets, two metropolitan, and a further thirteen stores to open within the next two years, the business needed a true multi-site retail management system. Their incumbent software, whilst well-known, was simply not up to the job, and it was costing them.

Shopkeeper Plus provided the comprehensive system they needed to run the business effectively. Operations Manager, Stella Harding is overjoyed with the productivity benefits of Shopkeeper Plus’ accurate inventory control. ‘We have a lot of movement in stock. Little oddities and little unknowns become a big unknown at the end of the financial year.’ Now, she is confident everything is tracked and available at the touch of a button.

She is also impressed with the minimal time staff now spend at the keyboard. ‘You’re there, you sell, you move on.’ For Stella, the equation is simple: more time on the shop floor means greater productivity. Moreover, with the more mature aged staff for which computers can be daunting, to find them using the system confidently within a day is a blessing. ‘They’re not flustered. And at the end of the day, I’m not putting out fires.’

‘Changing our system was a project which we did not relish but the transition to Shopkeeper went without a hitch. The support and assistance was excellent. They migrated our existing data and the store roll over went so smoothly with barely an impact on our day to day operation’.