Services
The ongoing success of any business solution is fundamentally dependent on a long term relationship with the provider and the support and services they offer.

Focused on ensuring that our customers receive the greatest business benefit from their investment in Markinson's solutions, we offer a range of services including:

Project Management

The successful outcome of any project is fully dependent on the quality and professionalism of those involved.

Markinson's consultants ensure predictable, manageable and controllable implementations. Our Project Managers have many years of experience in running successful customer projects, using proven Implementation Methodologies concentrated on reducing risk and meeting cost and time deadlines.

The Markinson Project Management Office acts as a communications centre coordinating all customer projects.


Management Consulting

Markinson provides a range of business consulting services that help our customers to achieve their competitive best. With almost two decades' experience in working with distribution and supply-chain companies in the mid-market, we speak your language.

Our consultants have extensive experience in working with mid-market companies in a range of supply-chain and distribution industries that provides them with a deep understanding of the strategic and operational problems that you face in the new global economy.

Markinson can work with your business towards achieving your business goals through the application of process and best practice methodologies. We are driven to providing our customers with the ability to make effective and informed business decisions, focused on operational effectiveness, competitive advantage and improved corporate performance management.

Markinson business consultants can help give you the focus to be your best.


Implementation Consulting

Markinson provides a range of products and solutions encompassing a wide spectrum of technologies. From Unix Terminal Servers, to Linux, and Microsoft Windows; our Implementation Consultants have the detailed technical skills to ensure a successful implementation at your site.

Markinson works closely with your subject matter experts in the business to ensure that the product/s are installed and are operating effectively.


Training

Markinson's expert trainers provide our customers with product training specific to their needs. Our trainers work with your users to ensure that they are up-to-speed quickly and working effectively. We provide both classroom training and one-on-one training, either at a location of your choice or our training centres.


Help Desk

Markinson's Help Desk service provides direct assistance and support to customers on Markinson's range of solution offerings.

Markinson's Help Desk is staffed by a dedicated team of professionals who are knowledgeable and experienced in a range of business solutions, products and subject areas.

For Help Desk support, please contact +61 (0) 7 3368 0899 or log onto Markinson Online .


Customer Portal

Markinson provides an online customer portal that offers customers access to web based solution service and support.

Accessible around the clock, Markinson Online is one of our richest customer resources and an important source of information to ensure our customers get the support they need, when they need it.

With Markinson Online, you can log your own Help Desk queries, check their status and progress and search for a variety of other relevant information.


Technical Services & Support Services

Markinson provides a range of technical services and support services including data conversion, system performance tuning, proactive system maintenance, system monitoring, platform migrations and other offerings.


User Groups

Markinson User Groups provide our customers with valuable opportunities for peer-to-peer interaction and learning. Conducted bi-monthly, User Groups are run for our customers by our customers with our full support ensuring the best outcomes for users.


Partnerships

Markinson has a range of partnerships with 3rd party suppliers, hardware companies, network providers, and system integrators to provide complete solutions to our customers.

»» Markinson partners

User Conferences

Markinson User Conferences provide invaluable time for user interaction and aid in maximising our customers' investment in their IT systems.

»» Markinson User Conference 2006

We do these with a commitment to quality, service and professionalism. Our company understands the overriding value of people and relationships and in delivering the end result.