"We needed a point of sale solution that was easy to use, and really easy to train staff on,’ says Geoff Craig, Group IT Manager for JB Hi-Fi. "This is very important for us, as we employ a large number of casuals over peak periods like Christmas, so we needed something that they can pick up easily. We also needed a system that could handle our extensive inventory."
"In addition to our major appliances, we stock around 400,000 individual CDs and DVDs, so we needed a system with the capability of managing that. For us, the answer was Shopkeeper from Markinson."
The key features of Shopkeeper include an intuitive touch screen point of sale, fully integrated back office, integrated inventory, stocktake and purchasing reporting, and extremely fast transaction processing — all red attractive features to JB Hi-Fi.
"One of our main focuses is how quickly we can service a customer," say Mr Craig says, "We had over a million customers through our stores in the week before Christmas, so we need the fastest, most robust and most efficient system which can grow with us, and meet the increasing demands of our business."
"We have that with Shopkeeper." Ian Whiting, CEO of Markinson, believes that Markinson’s dedication to working closely with its customers and supporting the achievement of their business objectives are important factors in its success, "We become trusted partners and contributors to our customer’s business growth, turning goals like efficiency, productivity and profitability into very real and attainable outcomes. We continue to work with JB Hi-Fi to ensure that Shopkeeper evolves with their business."
Geoff Craig agrees. Since implementing Shopkeeper, JB Hi-Fi has grown from a handful of stores to 200 stores across Australia and New Zealand, with future growth planned. It is constantly enhancing its business practices. "We have introduced a mobile PDA-based point of sale system, where our staff can actually commence sales out on the shop floor, rather than being tied to the counter, which has increased our sales," Mr Craig says.
"I have other point of sale system providers approach me on a weekly basis, but none of their products match Shopkeeper for its ease of use, efficiency and capacity to meet our needs."