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Field Service Software for MoPro ERP

MoPro Service mobility puts job details, work orders and customer data in the hands of your technicians in the field.

MoPro Service Mobility saves you time, money and ensures a consistently high level of field service operations

Empower your technicians with
dynamic field service software

As an optional module for MoPro ERP, Service Mobility is a powerful field service management software that delivers a visual scheduling tool for field technicians to provide great customer service and access workflows, all while seamlessly integrating into your entire business's ERP.

The visual scheduling tool simplifies the management of workshop and mobile technician schedules. The mobile service app guides technicians through their scheduled jobs and activities ensuring a consistent high level of service.

Best of all future service jobs can be easily identified, booked and scheduled to ensure ongoing repeat business.

Intuitive Software for Field Technicians

MoPro Service Mobility provides real-time visibility of crucial data to field technicians, ultimately improving their ability to provide great customer service and help retain business through excellent service delivery.

Efficiency

Drag and drop scheduling and dispatch information
Fast access to critical information through mobile devices to save time, money and ensure a consistently high service level
Real-time visibility of technician availability and time spent on jobs

Accuracy

Direct interface with your MoPro ERP database including access to service jobs, product information, stock levels, and more
Track labour, parts usage, and ensure the
technicians appropriately qualified are assigned
to specific jobs

Customer Service

Job-specific notes and photo capture
Single tap to call customer contact
Be on time by easily navigating to sites with integrated Google maps
Record checklist results such as pre-job safety analysis, service results and post job review

Benefits

Increased Efficiency with Visual Scheduling

Service mobility allows businesses to streamline job management through a powerful visual scheduling tool. With drag-and-drop functionality, you can quickly create and manage schedules for both workshop and mobile technicians, ensuring that your team is optimally deployed. This not only saves time but also improves service levels by minimizing scheduling conflicts and delays.

Real-Time Data Access

This solution provides real-time visibility into critical service data, including technician availability, job status, and time tracking. This ensures that your service team has immediate access to information such as stock levels, product details, and customer records. The ability to access and update this data in real time helps reduce errors and ensures that jobs are completed efficiently, improving overall customer satisfaction.

Enhanced Accuracy and Tracking

MoPro Service Mobility integrates directly with your ERP system, allowing you to track labor and parts usage seamlessly. This reduces staff assignment errors by ensuring that qualified technicians are assigned to the appropriate jobs based on their skill set and availability. The ability to monitor resource allocation in real time helps reduce waste and ensures that each job is completed with precision.

Improved Customer Service

The solution is designed with customer service in mind. Features such as job-specific notes, photo capture, and integrated Google Maps for navigation help technicians stay on time and provide detailed service updates. Additionally, technicians can easily communicate with customers via a single tap, ensuring quick responses and better service delivery. This personalized service enhances the customer experience and fosters long-term business relationships.